Nowadays, WiFi has become as common as the air we breathe. From your small bedroom to gigantic campus spaces, almost every place will have at least one WiFi connection. As far as home WiFi is concerned, things have become pretty simple from start to finish. But it does not mean that the world of WiFi is perfect by any means. On the other hand, you may encounter many errors while setting up and using a WiFi system at home or office. Perhaps the most annoying of them all is the WiFi connected but no internet error.
What is worse than finally connecting to your home or office WiFi to find out that you do not have internet access? Unfortunately, this particular error crosses the device boundaries to make it worse. You can encounter WiFi connected but no internet error on Windows, macOS, Android, iOS, and other platforms. Of course, each platform will display the error differently, but the crux remains the same. Yet, you will need a different set of steps to fix this standard WiFi error on these devices.
At TechRT, we rely heavily on WiFi connections. And we have faced this annoying WiFi error countless times. On the bright side, we have mastered all the possible ways to fix the WiFi connected without internet error for good. In this how-to guide, we have explained all possible solutions that will help you fix the said error on Windows, Android, iPhone, and MacBook. Before we do so, we shall check out the possible reasons for the error.
Two Types of the WiFi Connected but No Internet Error
Before we begin, you should understand that the WiFi is connected but no internet error can appear on two different modes.
- In the first mode, only a single device on your network may show the error. It could be your PC, Mac, smartphone, or tablet PC. You will be able to connect to the network, but internet access may not be available.
- In the second scenario, all devices on your network may show the error message. It means you cannot access the internet through any device on the network. Of course, to confirm if it is the case, you will have to check all devices on your network.
You should clearly understand this part before proceeding further.
Possible Reasons for the WiFi Connected but No Internet Error
As you can guess, we have found solutions for both scenarios. As it happens, possible reasons for either type of WiFi connected without internet error are as follows.
- The WiFi adaptor of your PC, Mac, smartphone, or tablet could be facing some issues. It may require troubleshooting or replacement.
- You could be using outdated wireless hardware drivers. It may stop you from accessing the internet even when connected to the network.
- There could be some problems with your wireless router or modem. You can fix it via troubleshooting or replacement.
- Your device could be assigned an incorrect IP address. Problems with IP addresses will prevent your PC or smartphone from internet access.
- There could be problems with the DNS server or DNS configuration. It happens if you have been using custom DNS options.
- There could be some hardware issues with the internet cable. For instance, it may not be connected to the router/modem properly.
- The issue could be with your Internet Service Provider as well. In such cases, even if you connect to the network, you may not have internet access.
Now, we shall explore the best solutions to fix these issues.
How to Fix the WiFi Connected but No Internet Error on Single Devices?
First, we will look at the different steps to solve the WiFi is connected but no internet error on PC, Mac, and smartphones. As you can guess, we cannot cover the steps for all platforms. So instead, we shall tell you how to deal with the problem.
1. Restart the Device
You might have already done it. But if you have not, restarting your PC, Mac, Android, or iPhone is the first step of solving the WiFi is connected but no internet error. When you restart the device, it will automatically disconnect from the WiFi network and connect again upon reboot. If you want to fix the WiFi is connected but no internet error on Android, you can toggle the airplane mode as well. It should disconnect the device and reset everything.
2. Remove and Add the Network
You can follow this method to solve the WiFi is connected but no internet error on Windows, Mac, Android, and iOS. In some cases, the WiFi error occurs due to problems with configuration. Also, your device will have stored information about the network. When you remove and add the network again, all this information is wiped out and rewritten. If restarting your device does not solve the problem, forgetting and reconnecting to the WiFi network will surely help.
3. Use Network Troubleshooter
You can use the built-in network troubleshooter if the WiFi is connected but no internet error persists. This option is available on Windows, macOS, and Linux. You can open networking settings and check out the way to troubleshoot problems. In most cases, your Windows PC or Mac will tell you what the problem is. Even if the problem is not fixed, you will have a better idea in the end. If you end up with an error code, you can use it as a reference to know more.
4. Flush DNS Cache
As we said earlier, problems with DNS configuration can cause this common WiFi error. It happens when the network cannot resolve the DNS requests correctly. If you are using a Windows PC, you can solve the issue by flushing the DNS cache. To flush the DNS cache on Windows, you have to,
- Open Command Prompt
- Enter ipconfig /flushdns
You will see a message saying that Windows has successfully flushed the DNS Resolver Cache. It works pretty magically if you ask me.
5. Switch from IPv6 to IPv4
If you are using the IPv6 system on your device, it could cause some compatibility issues. Even though IPv6 is the latest protocol for IP addresses, it is not error-free yet. Therefore, you have an increased chance of seeing the WiFi is connected but no internet error if your device is on IPv6. Fortunately, the IPv4 protocol does not have this problem. So, shifting back from IPv6 to IPv4 will help you solve the WiFi error.
On Windows, you can go to Network Connections > Change Adaptor Options > Network Adaptor > Wi-Fi Adaptor > Properties and turn off the entry called Internet Protocol version 6 (TCP/IPv6.) You may have to reboot your computer to apply these changes. You can find this option on a Mac by going to the Network Settings.
6. Disable Fast Startup
Fast Startup is a Windows 10 feature that keeps your device in a state of Hibernation instead of completely shutting down. However, in some cases, Fast Startup can cause the network settings to misbehave and cause the WiFi to be connected but with no internet error. Therefore, if your device constantly comes across WiFi errors, turning off Fast Startup will be an excellent idea.
You can go to Power Options > Additional power settings > Choose what the power buttons do > Change settings that are currently unavailable > Turn off Fast Startup. Of course, you have to restart your Windows PC to bring the changes to effect.
7. Use the Right Network Standard
As you may already know, there are two major wireless network standards: 2.4GHz and 5GHz. 2.4GHz is the more common option, while 5GHz is faster. But even though the 5GHz band is faster, it has a shorter range. It is also more prone to network issues and driver bugs. Therefore, if you often see the WiFi connected without internet error, you should configure the wireless network in the 2.4GHz standard.
You can make these changes by going to the Network Properties. There is an option to pick between these two options. On the bright side, changing from the 5GHz band to the 2.4GHz band can also boost the coverage.
Press WIn + X > Device Manager > Network Adapaters > Wi-Fi Adapter > Properties > Advanced tab > Select Band or Preferred Band > Expand Value drop-down list > Select 5Ghz only or 5 Ghz Band > Ok
8. Update Network Adaptor Driver
If there is something wrong with the network adaptor driver, it may cause the error. So, you have to ensure that you are running the latest version of the network adaptor. You do not have to worry about this aspect on macOS, Android, or iOS. On the other hand, Windows users have to do this task manually.
To update the network adaptor driver, you have to open Device Manager > Network Adaptors > Wireless adaptor > Update the Driver. At this point, Windows will search the database and find the driver. If it does not find the driver, you can choose the option to install it manually.
9. Enable Automatically IP Address Obtaining
You can follow this step to fix the WiFi is connected but no internet error on Windows. At some point, you may have enabled the option to set up a static IP address. However, further changes in the network can be a problem in the long run. Therefore, it is a good idea to turn the option back to ‘Obtain an IP address automatically.”
You can enable this option by going to Network Properties > Internet Protocol Version 4 (TCP/IPv4) Properties > and choosing the option with the same name. You have to apply the changes and restart your PC. If an IP address conflict was causing the WiFi without internet issue, it must be fixed by now.
10. Network Reset
If nothing else works, you can resort to a network reset, available on PC, Mac, Android, iPhone, and other devices. You can find this option on the Settings page. This option will reset your device into the original network settings. The best thing about a network reset is that you can get rid of any problem that could be causing the WiFi is connected but no internet error. For instance, Windows will check for driver updates and prepare your system for the same. Almost the same things would happen in the case of macOS and Android.
So, if your device is causing the WiFi is connected but no internet error, a network reset should fix the issue once and for all.
How to Fix the WiFi Connected but No Internet Error on All Devices?
If you get the WiFi is connected but no internet error on all devices, it is a different story altogether. If every device connected to the network gives you the same error, you can guess that your network is responsible for the error. In that case, you should follow the solutions we have provided below.
11. Restart the Router
Restarting your WiFi router is the first and basic step to fix the WiFi is connected but no internet error if it appears on all devices. You have to turn off the router, wait for 30 seconds, and turn it on again. Doing it can reconnect your device to the internet, thereby solving the error. In most cases, you can get back to the web in a few seconds.
12. Check the Cables
If restarting the router does not help, you should check the cables to your WiFi router and the modem. If the cable to the ISP is broken, you may still have the WiFi connection but lack internet access. So, it will be good to check the cables and re-plug them if necessary. In case you encounter broken cables, you can contact your ISP for technical support.
13. Contact Your ISP
The WiFi is connected but no internet error may occur when something is wrong with your ISP. If the ISP is facing any issues regarding connectivity, your WiFi network will work but will not have internet access. So, it is a good idea to make sure that your ISP infrastructure is fine. If they say that their service is fine, you can move to the advanced steps.
14. Reset the Router
You can reset the WiFi router to make sure that you troubleshoot all potential problems. You can do it using two ways. One, you can use the WiFi router control panel to reset the system. Two, you can use the physical ‘reset’ button to restore it back to its original settings. You can do it with the help of a SIM ejector tool or a piece of paper.
15. Create a New Network
If these methods do not work, you will have to create a new WiFi network. Do make sure that you use a new SSID for the network, though. Otherwise, your devices may mistake the new network for the old one. With a new WiFi network, you can almost always get rid of the Wi-Fi connected but no internet error. It is one of the extreme steps, though.
How do you fix WiFi is connecting but no internet?
This WiFi error may occur due to problems with your device and the network. You can reset all the network settings of your device to fix the problem. On the other hand, if the problem is with the network itself, you may have to reset the router and get started with a new WiFi access point.
Why is my internet not working even though it is connected?
You may not have internet connection even though it is connected if there is something with the LAN cable. For instance, if the ISP faces some issues, your device will still connect to the WiFi network. However, it will not have access to the internet.
Why does my phone say connected to WiFi but no internet?
It means the device could connect to the WiFi network, but the network does not have internet access. There could be a number of reasons for this issue. Sometimes, the ISP may not have an active internet connection, but sometimes, it is an issue with cables.
How to reset your WiFi network on Windows?
You can reset your WiFi network on Windows by going to Network settings à Properties à Reset now. It is a good way to clear all the issues with your WiFi network and start afresh. However, you may have to restart your PC to get everything running correctly.
The Bottom Line
We believe this guide helped you solve the WiFi is connected but no internet error once and for all. We will recommend that you follow the solutions in the given order. In most cases, you can get rid of the error when you reach the third or fourth solution. And, if you feel confused at any point, you must contact the ISP or other technical support.