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hotmail not receiving emails

TechRT  /  Internet

Hotmail Not Receiving Emails (You Should Try This Fix FIRST)

Avatar of Rajesh Namase Rajesh Namase
Last updated on: June 8, 2023

I rely on my email for work messages and important matters. Who doesn’t nowadays? But my Hotmail account has been glitching and for some reason, I haven’t been receiving any emails.

Of course, I’d like a not-so-busy inbox, but it becomes concerning when it doesn’t have any activity at all. So why does this even happen and what should you and I do about this Hotmail not receiving emails issue? Let me share the details!

  • Why Is Hotmail Not Receiving Emails?
  • How to Fix Outlook or Hotmail Not Receiving Emails Issue?
    • 1. Upgrade From Hotmail to Outlook
    • 2. Examine the Browser
    • 3. Look through your Junk Email Folder
    • 4. Examine your Email Rules (Email Filters)
    • 5. Take a Peek at the Server’s Status
    • 6. Disable Email Forwarding
  • Why Is Hotmail Not Receiving Emails With Attachments?
  • Fix Can’t Receive Hotmail Emails Using the Windows Mail and Outlook App
  • Frequently Asked Questions
    • Why I Can’t Receive Emails on the Hotmail Account?
    • How Do I Fix the Outlook or Hotmail Not Receiving Emails Problem on Any Browser?
    • Why My Hotmail Account Is Not Receiving Emails With Attachments?
  • Summing Up

Why Is Hotmail Not Receiving Emails?

If Hotmail is not receiving emails, there could be various reasons for it:

  • If users are still using the old Hotmail app, they won’t receive any emails. It is because Hotmail is discontinued by Microsoft and switched to Outlook.
  • One possibility is that your account has been hacked and the hacker has changed your email forwarding settings.
  • Another reason could be that you have a filter set up that is accidentally blocking all of your incoming emails.
  • It’s also possible that your account is over its storage limit and can’t receive any more emails until you delete some of the messages that are already in there.
  • There could be an issue with the server that Hotmail is using. If this is the case, you will need to wait until it is fixed before you will start receiving emails again.
  • Sometimes an outdated browser or mail app update can also restrict you from receiving the emails.
  • Network issues are also a possibility. If your internet connection is not working properly, you will not be able to receive any emails.

How to Fix Outlook or Hotmail Not Receiving Emails Issue?

Now that we have gone over some of the reasons why you might not be receiving emails in your Hotmail account, it’s time to talk about how to fix the problem.

Here are some straightforward methods that will help you get your Hotmail account up and running again.

1. Upgrade From Hotmail to Outlook

Microsoft discontinued Hotmail a long time ago, and Outlook is now a contemporary email service. The majority of the people who had the problem reported that upgrading to outlook fixed it. So, ditch the Hotmail app and upgrade to Outlook using your Hotmail credentials.

Upgrading from Hotmail to Outlook is easy. Here’s what you need to do:

  1. Navigate to https://outlook.com.
  2. Log-in in with your existing Hotmail account (@hotmail.com, @msn.com, @live.com, etc).

2. Examine the Browser

If your browser is unable to receive fresh emails from Hotmail, try logging in with another browser. Now see whether there are any new emails in your inbox. If you are able to locate the new emails, you have to perform some actions on your regular browser:

  • Delete all cookies and cache data from your web browser.Clear Browsing DataChoose Clear Browsing DataClear Cache Data
  • Make sure your browser plugins are up to date.Chrome SettingsUpdate Extensions
  • Also, be sure you update your browser.
  • If the browser is still unable to load new emails after doing so, you can factory reset it and then reload the account to resolve the Hotmail not receiving emails issue.

3. Look through your Junk Email Folder

Look in the garbage folder if Hotmail is not receiving emails in the inbox folder. Please update these junk mail settings if you discover new emails in the junk folder:

  1. Use the Outlook website to log in to your Hotmail account.
  2. Click on the Settings icon at the top-right and select View all Outlook settings.View all Outlook Settings
  3. From the left menu, click on the Junk email option.Junk Email Option
  4. To remove all domains from the garbage list, click the Delete button and then click Save.Remove Email Domain from Junk List
  5. After you’ve changed the Junk settings, go to the Junk box and drag fresh emails into the inbox.

4. Examine your Email Rules (Email Filters)

Hotmail/outlook allows you to set Rules for receiving emails in your inbox. If you’re having trouble receiving emails in your Hotmail inbox, review the email filters/rules you have set:

  1. Return to the View all Outlook settings section of your Outlook.
  2. Select Rules from the left pane.
  3. Click on the edit button if you want to edit the rule or else click on the delete icon to remove the rules.Check Email Rules
  4. Now press the Save button.

5. Take a Peek at the Server’s Status

Users may occasionally experience issues with their Hotmail account not receiving emails due to server outages. When there is a lot of email traffic on the outlook servers or some upgrades are in the works. If you make any changes to your email accounts, it may take some time to reply and will not function properly because of an Outlook error. If the server is down, you should also check the Hotmail server status. You should wait till it is fully operational.

6. Disable Email Forwarding

Because of the forwarding issue, Hotmail subscribers may not get the emails. It’s possible that you’ve allowed the forwarding to happen by accident. Use these points to deactivate it:

  1. Again go to the View all Outlook settings section of your Outlook.
  2. Switch to the Forwarding tab on the left pane.Forwarding Tab
  3. You will be asked to re-enter your password. Click the sign-in button after entering your Outlook/Hotmail password.
  4. Erase any email addresses that appear in the forwarding list.

Why Is Hotmail Not Receiving Emails With Attachments?

If you are unable to receive emails with attachments on Hotmail, please change follow these tips:

  1. Delete the Trash Files: Select all emails from the rubbish folder. To get rid of them, use the trash button.
  2. Attachment isn’t of the Allowed Extension: It might be a bad extension that isn’t reinforced by Microsoft Outlook and promotes suspicious behavior.
  3. The File Size is too Large: The mail size exceeds the limit set by Outlook Live Main, thus you should request that the sender send a letter with a reduced attachment size.
  4. Email Rules Must be Restricted: look for any rule for attachments in Outlook Hotmail. Please disable the rule in your mail settings. To correct this, go to the outlook settings. Now choose the rules. Delete the email rule if it causes hindrance in the file attachment.

Fix Can’t Receive Hotmail Emails Using the Windows Mail and Outlook App

If your Hotmail account not receiving emails using the Windows Mail or Outlook app, follow these instructions:

  1. Check your Internet Connection: You may look at your system’s WAN (internet) connection. Perhaps your program isn’t able to connect to the internet. That is why you are not receiving the emails.
  2. Restrict Security Programs: Occasionally; because of security programs, the apps are unable to retrieve emails from the Outlook account. You can temporarily turn off the computer security programs, such as firewall and antivirus, then start email sending/receiving.
  3. Verify the Server’s Settings: You should also double-check if the Hotmail IMAP/pop 3 server settings are correct. The following data should match:
    • IMAP server name- imap.outlook.com
    • Port- 993
    • Authentication type – SSL
    • POP3 server name- pop.outlook.com
    • Port no – 995
    • Authentication type- SSL
    • SMTP server name- smtp.outlook.com
    • port no- 465 or 25
    • Authentication type- optional

Frequently Asked Questions

Frequently Asked Questions

Why I Can’t Receive Emails on the Hotmail Account?

There could be a few reasons why you’re not receiving emails on your Hotmail account. The most common reason is that the email settings are not correct. You can check your email settings by going to the Settings page and reviewing settings like Blocklist, Forwarding, and more. Another possibility is that your ISP is blocking Hotmail’s IP address. If this is the case, you’ll need to contact your ISP and ask them to unblock Hotmail’s IP address. Lastly, it’s possible that there is an issue with the Hotmail servers. You can check the status of the Hotmail servers by visiting the Service Status page.

How Do I Fix the Outlook or Hotmail Not Receiving Emails Problem on Any Browser?

There are a few steps you can take to fix this problem. First, check your email settings and make sure they are correct. If the settings are not the issue, try clearing your browser’s cache and cookies. If that doesn’t work, try using a different browser.

Why My Hotmail Account Is Not Receiving Emails With Attachments?

There are a few possible reasons for this problem. One possibility is that the attachment is too large. Hotmail has a limit of 25 MB for attachments. Another possibility is that the attachment is corrupted. If this is the case, you’ll need to download the attachment again.

Summing Up

If you’re experiencing problems with your Hotmail not receiving emails, don’t worry – we have easy steps to help you fix the issue. We recommend following these troubleshooting tips one by one until you’ve fixed the problem. If you still can’t seem to get your email account working properly, please reach out to the Microsoft support center for additional support.

Disclosure: Content published on TechRT is reader-supported. We may receive a commission for purchases made through our affiliate links at no extra cost to you. Read our Disclaimer page to know more about our funding, editorial policies, and ways to support us.

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Avatar of Rajesh Namase

Rajesh Namase

Rajesh Namase is one of the top tech bloggers and one of the first people to turn digital marketing and blogging into a full-time profession. He has unwavering passion for technology, digital marketing, and SEO. With a penchant for exploring the digital world, Rajesh covers a wide range of topics, from Windows to the intricate universe of the internet, including WiFi, Twitch, Spotify, YouTube, and more.

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Internet

Reader Interactions

What people are saying

  1. Heather Uwins

    Do not understand what to do to get my emails in inbox. I have done nothing to my laptop but no emails for 3 days. Disappointing Please can you help? Heather

    Reply
  2. Heather Uwins

    What can I do to restore incoming emails?

    Reply
    • Linda Harris

      I cannot get emails in my outlook at all.

      Reply
      • Rajesh Namase

        Sorry to hear that. Have you followed the different steps mentioned in the article?

        Reply
  3. Stephen

    My Hotmail was hacked. I changed my password, but now I am not receiving emails or able to send emails. Can anyone help at all.

    Reply
    • Rajesh Namase

      Is it not working on the website itself or in Outlook? Let me know.

      Reply
  4. cindy

    i changed my Hotmail account password & delete the account from iphone

    and then, i could not longer receive new emails.

    please help

    Reply
  5. Pam Thornton

    I am unable to receive or send emails from my Hotmail account

    Reply
  6. Lynda Hylander

    Recently I have not been receiving emails from some, but not all, of the people I have emailed with consistently for a number of years. Including when they respond to an email I have sent. This is quite frustrating as these are important emails. Can you help me fix this issue?

    Reply
  7. Abdul Basit

    Hi,

    Not getting particular address email in my Hotmail inbox both outlook and web.

    Reply
    • Rajesh Namase

      Sorry to hear that. Let us know whether you have followed all the steps mentioned in the article or not.

      Reply
    • Nathan Whitcomb

      Me too. Have you found a resolution?

      Reply
  8. Susan

    I have not received hotmsil emails for 3 days and unable to send emails, please help. I have reset password hoping this would help and it did not.

    Reply
    • Rajesh Namase

      Have you followed the different steps mentioned in the article? Kindly let us know.

      Reply
  9. Dawn

    I haven’t been able to receive emails on Hotmail for over a week.

    Reply
    • Rajesh Namase

      Have you followed the different steps mentioned in the article? Please let us know.

      Reply
  10. Angella A.

    Idk how that happened but I enabled email forwarding 🤔 I disabled it and it worked, thanks!!

    Reply
  11. Elvina

    i found out that the problem was at the level of filter.. thanks for your suggestions!!

    Reply

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