I’m used to streaming content online and I enjoy watching on a bigger screen with my LG smart TV. A frustrating issue came up for me recently though: my LG TV keeps disconnecting from WiFi!
I couldn’t load any show, and I thought it was just that specific one, so I moved to another movie but it still wouldn’t play. I figured that it must be the internet’s doing. Well again, it was WiFi disconnection to be exact.
After figuring that out, I got these fixes into action and I was back to streaming with my LG TV!
How to Fix When LG TV Keeps Disconnecting From WiFi?
Multiple factors, including an unstable connection, limited access, and software bugs, may cause the WiFi disconnection problem on LG TVs. You can fix this problem using a better WiFi connection, switching to Ethernet, updating your LG TV software, or running additional diagnostics.
Reasons Your LG TV Keeps Disconnecting From WiFi
Before following the solutions below, you should answer an important question: why does my LG TV keep disconnecting from WiFi? Some of the common reasons are:
- You are not using a stable WiFi connection. As a result, your LG TV will try to disconnect from it and search for a better connection.
- You have placed your LG TV far away from the router, which results in a poor signal.
- You have not provided your LG TV with full access to the network. So if the TV cannot use the WiFi to access all the necessary features, it will disconnect from the wireless network.
- Some temporary problems with the LG TV software can also cause the WiFi disconnection issue.
- You should also suspect software bugs on your TV OS.
- Sometimes, additional features on your LG TV, such as Quick Start and Simplink, can interfere with a WiFi connection, leading to disconnection.
As you can see, various factors may be responsible for your LG TV disconnecting from WiFi. However, it does not mean you must immediately take your TV to a professional support station. Instead, you can try out fixes in a systematic manner.
Solve LG TV Keeps Disconnecting From WiFi — Best Fixes
Below, you can find the best ways to fix an LG TV that keeps disconnecting from WiFi. We have arranged the fixes based on their level of complexity. For instance, we start with something as simple as restarting the LG TV but end with detailed steps like factory resetting the device. You should follow the same order.
Fix #1 Check Whether the Internet Connection Is Working
Before making changes to your LG TV, you should check whether your internet connection is working. Some LG TVs may automatically disconnect from WiFi if it does not offer internet access. You can use another device to see if you can connect to the internet.
If your internet connection has a captive portal that requires sign-in, make sure you bypass it. If not, your LG TV may not have internet access despite being connected to the WiFi network. As a result, your LG smart TV may choose to ignore the network.
Fix #2 Restart Your WiFi Router
You can try this fix if your LG TV keeps disconnecting from the WiFi even when there is internet access. We recommend that you force-restart your WiFi router so the connection will be re-enabled. To do it,
- Locate your WiFi router and find the power plug.
- Pull the power plug and wait for a few seconds.
- Plug in the router and press the Power button (if available).
- Wait while your router boots and sets up the WiFi connection.
Now, you can reconnect your LG TV to the WiFi network and see if the problem has disappeared. If it hasn’t, you can assume that your WiFi connection is not responsible for the error.
Fix #3 Move Your TV Closer to the Router
You may have a powerful WiFi network in your house, but every TV may have different metrics for deciding whether the connection is healthy. Therefore, if you have placed your TV far away from the router, the TV may disconnect from the network. So, it is essential to make sure that you keep your TV closer to the router.
You can either move the TV closer to the router or vice versa. But if you have already placed your WiFi router in an ideal spot, it makes more sense to relocate your TV.
If you can now access the internet on your LG TV, you have found a solution.
Fix #4 Provide Full Network Access
If you have kept your TV closer to an internet-connected WiFi router and still see that your LG smart TV keeps disconnecting from WiFi, you should consider the possibility of a lack of access. You may have forgotten to provide the TV with full network access during setup. As a result, your smart TV will see the WiFi connection as unstable and disconnect.
You can go to Settings > Network > WiFi and select the network to see whether it has full access. If it doesn’t, you can forget the network. After waiting for a few minutes and a possible restart, you can connect to the WiFi network again. However, this time, you should connect to the WiFi network as an admin user and grant full network access to the TV.
Doing these simple steps can help you establish a stable WiFi connection.
Fix #5 Switch to an Ethernet Connection
If the above options do not help you stay connected to the WiFi network, you can simply connect your smart TV via Ethernet. But, of course, you can do it only if your TV has an Ethernet port. Alternatively, you can get an Ethernet to USB adaptor if there is a free USB port.
See if your TV can offer uninterrupted internet access when connected via Ethernet. If it happens, you may conclude that the issue remains with the WiFi module of your TV. But it may not be a hardware issue. To be on the safe side, you can follow the subsequent fixes.
Fix #6 Force Restart Your LG Smart TV
Sometimes, frustrating problems have a simple solution. It may just be the case when your LG TV continues disconnecting from WiFi. You can try the universal solution of restarting your LG smart TV to solve this problem. However, we recommend following a general force-restart method for the best results.
- Use the remote controller to turn off your LG TV.
- Wait until the TV has completely shut down.
- Unplug the power cable from the socket.
- Wait for around 10 minutes.
- Plug the power cable back into the socket.
- Use the remote to turn on the TV.
You should now use the Settings menu to connect to the WiFi network. If a temporary (and minor) software issue were causing the LG TV keeps disconnecting from the WiFi problem, the case would be resolved by now. Do not expect this to work every time, though. You can move forward with the fixes below if it does not work.
Fix #7 Turn Off Quick Start
You might have noticed that your LG smart TV powers on more quickly than other TVs. It is thanks to a super-convenient feature called Quick Start+. This feature makes sure that your TV is not entirely shut down. Instead, it will stay in standby mode, ready to start in a second. While you may appreciate the additional convenience Quick Start offers, its impact on WiFi connection is often negative.
In this case, the Quick Start feature may prevent your TV from properly disconnecting from a WiFi network. So, even if you have changed the WiFi network settings, the results may not be visible. To avoid such situations, you must turn off the Quick Start+ feature on your LG smart TV. You can do it by,
- Open Settings using the remote controller.
- Find the General tab from the menu.
- Locate an option called Quick Start+.
- Use the toggle button to turn it off.
After this, you can disconnect and connect to the WiFi network. In most cases, your smart TV will establish a stable connection, thus eliminating the problem.
Simplink is another feature that may cause your LG smart TV to keep disconnecting from WiFi. It is originally designed to help you manage HDMI devices through the TV remote and can be a convenient system. It also has a technical name: HDMI-ECE. You might have to disable this feature if your TV cannot maintain an active WiFi connection.
To disable Simplink on your LG TV:
- Open Settings using the remote control.
- Go to the General tab.
- Click on Simplink (also named HDMI-ECE).
- Use the toggle button to disable the feature.
Now that you have turned off Simplink and Quick Start+, you can restart your LG TV. After it is rebooted, you should have no trouble connecting to the WiFi network.
Fix #9 Check For WiFi Interference
Even though consumer electronics devices have evolved so much, most use traditional WiFi setups. So, they are also prone to WiFi interference, especially if you have too many devices in proximity. Your LG smart TV may also face this problem.
To avoid such a situation, you can analyze the WiFi setup in your room for any physical and/or electronic interference. These can be walls or any obstructions between your TV and router. Electronics such as phones and microwaves can cause interference as well.
Many people have also resolved the WiFi interference issue by upgrading to a mesh WiFi system. It can be a great way to ensure coverage throughout your home and support a higher number of devices on a network.
Fix #10 Reset Time & Date on the TV
Is your TV running at the wrong time and date? If so, it can be a reason for the TV disconnecting from WiFi. Most WiFi networks have a security system preventing devices using old times and dates from connecting. It applies to smart TVs as well. Therefore, if unsure, you should set the correct date and time on LG TV.
- Open Settings.
- Go to the General tab.
- Scroll down and locate Date & Time.
- You can update the time manually or set it to update automatically.
You may have to restart your LG TV to bring these changes into effect.
Fix #11 Update the LG TV Firmware
As we mentioned in the introduction, serious software bugs also cause your LG TV to disconnect from WiFi. Unfortunately, unlike temporary bugs, these serious bugs cannot be solved through a forced restart. Instead, you have to get a firmware patch from LG itself. We do not recommend going DIY with this method.
Instead, you can use the recommended method to update the LG TV firmware. Of course, you need an active internet connection to do it. So use an Ethernet cable to establish a wired connection. Once you’ve connected to the internet:
- Go to Settings.
- Locate Software section.
- Check for available updates.
- Install the update.
You may have to restart the device after you have installed the update/patch. Another advantage of updating your LG TV firmware is that it can solve other underlying issues.
Fix #12 Factory Reset Your LG TV
If you face the WiFi disconnection issue even after updating the firmware, there is one method left to try. It is an extreme method that resets your LG TV into factory settings. All your preferences and local data will be lost. But you will have a better chance of connecting to and staying connected to the WiFi network.
To factory reset your LG smart TV:
- Open Settings.
- Go to the General tab.
- Select Reset to Initial Settings.
You need to wait while the TV resets and initializes the setup process. Then, you will have to set up your TV like you did when you bought it. As you can guess, the process may take up to a few minutes.
Fix #13 Contact LG Support
If you still have not solved the LG TV keeps disconnecting from WiFi error, it is best to take your TV to one of the certified LG support centers. Professional technicians at these support centers will diagnose your TV and troubleshoot hardware/software issues present on it.
It can be expensive if you have exhausted the warranty on your LG smart TV. But it remains a better choice than getting a new TV just because the WiFi is not working.
Frequently Asked Questions
How can I boost my TV WiFi signal?
You can boost your TV WiFi signal by keeping it closer to the WiFi router. You should also try getting a better WiFi router or a WiFi repeater if there are logistical difficulties. You should also check whether the wireless antenna of your LG smart TV is not blocked by anything.
Why does my TV keep disconnecting from WiFi?
Problems with the WiFi network and the TV can cause this constant disconnection. To solve the issue, you should first check whether your TV receives a sufficient WiFi router signal. You should also be wary of software and hardware issues with your TV.
How do I fix the WiFi on my LG TV?
If the WiFi on your LG TV is not working, you can try a few methods. First, you should turn off extra features like Quick Start+ and Simplink. It is also a good idea to ensure you have placed the TV closer to the WiFi router. Finally, you may try factory resetting your LG TV.
How do I update my LG TV firmware?
You can update the firmware of your LG TV by going to Settings > General > Software update. It will help you eliminate software bugs and other issues affecting your TV’s functionality. In this case, by updating the LG TV firmware, you can solve problems regarding WiFi connectivity and stability.
As you have seen, it is not a Herculean task to fix LG TV keeps disconnecting from the WiFi problem. You can do it by following a systematic set of fixes, including restarting your TV, updating the firmware, and turning off features like Simplink and Quick Start. If nothing works, you can also take it to a service center. We hope this guide helped you fix the WiFi issue with your LG smart TV.